Frequently Asked Questions

For a detailed tutorial on using the UMEVO Note Plus AI Voice Recorder, please refer to this User Manual.

The UMEVO Note Plus uses the AI DVR Link app.

The UMEVO Note Plus requires the app and a Bluetooth connection. Bluetooth must remain enabled during pairing.

The Serial Number is a unique identifier used to identify and distinguish devices for product management, device maintenance, and warranty services.

To find the Serial Number (SN), open the UMEVO Note Plus app and enter the device settings page. The SN is displayed on this page.

NOTE recording mode applies to scenarios such as meetings, voice memos, interviews, lectures, and medical conversations. CALL recording mode is used to record a phone call.

For CALL mode, the UMEVO Note Plus needs to be attached to the back of your phone because its internal vibration conduction sensor picks up sound directly from the phone’s speaker.

After your free first year of unlimited transcription on the Max Plan, you’ll receive 400 free transcription minutes every month on the Starter Plan.

Starting from Year 2, if you exceed your 400 free monthly minutes, choose either a paid unlimited plan or minute packs on the Starter Plan.

Option 1: Upgrade to a Paid Plan — Unlimited Minutes

Option 2: Purchase Minute Packs — Stay on Starter Plan

• 120 minutes — $0.59
• 600 minutes — $2.59
• 3,000 minutes — $10.99
• 6,000 minutes — $19.99

Minute packs are valid for 2 years.

The UMEVO Note Plus supports transcription and translation in 140+ languages, including English, Spanish, French, German, Chinese (including Mandarin and Cantonese), Japanese, Korean, Arabic, Russian, Portuguese, Italian, Dutch, Hindi, Polish, Malay, Hungarian, Ukrainian, and many more. The app is regularly updated to improve accuracy and add support for additional languages.

To verify whether your specific language or regional dialect is supported, visit the Supported Recording Languages Page to view the complete list and check availability for your plan.

The UMEVO Note Plus achieves an accuracy rate of over 99% for transcription under optimal conditions. Accuracy may vary slightly depending on factors such as background noise, speaker clarity, and accents.

Advanced AI noise cancellation technology significantly enhances accuracy even in challenging environments such as cafés or busy offices.

The advanced AI transcription and summarization is developed with ChatGPT and other models, featuring multiple professional templates and built-in translation functionality.

The UMEVO Note Plus features a 400 mAh rechargeable battery providing up to 40 hours of continuous recording on a single charge. In standby mode, it lasts up to 60 days. The device charges fully in approximately 1.5 hours via the included USB charging cable.

The UMEVO Note Plus supports standard audio formats such as MP3 and WAV. Transcribed text can be exported as TXT, DOCX, or PDF files for easy use across various devices and applications.

The UMEVO Note Plus comes with 64GB of built-in storage.

Yes. UMEVO Note Plus is engineered to record effectively in larger spaces such as big meeting rooms, lecture halls, and conferences.

UMEVO Note Plus is used by over 1 million working professionals, many of whom rely heavily on meetings and conversations. Typical roles include:

• Executives
• Managers
• Sales professionals
• Lawyers
• Consultants
• Educators

Yes. It is suited for workplace professionals, medical professionals, legal workers, journalists, teachers, students, sales representatives, content creators, and over 100 other professions.

UMEVO Note Plus provides several advantages over recording with a smartphone:

• Extended battery: Up to 40 hours of continuous recording.
• Long-range capture: State-of-the-art microphones capture clear audio from greater distances.
• Convenient form factor: One press starts recording. A phone requires you to pause the conversation, take out and unlock the phone, and open an app; switching apps or receiving a call may stop the recording.
• Summary templates: UMEVO Note Plus automatically transcribes and summarizes conversations with AI. You can build a custom summary template or choose from thousands of professional templates for different use cases and industries.

UMEVO Note Plus is designed for professional coverage across different scenarios:

• It captures in-person meetings, phone calls, and conference keynotes—not only online conferences.
• Dedicated hardware provides 10× more convenience and avoids the disruption of launching a computer or phone application in an in-person setting.
• You can create a custom summary template or choose from 10,000+ professional summary templates tailored to a role or industry.

Click Track Order in the menu bar to check the shipping status of your UMEVO Note Plus order.

No. You can also record independently when the device is not connected to the app, and save the audio locally on the device. Connect the mobile app when you need to perform AI transcription, summarization, or manage content in the app.

No. When Note Plus is connected to Windows or Mac via USB-C, it can be used as a standard removable storage device to directly drag and drop to copy original recordings; this process can be completed offline and does not require logging into the app or enabling synchronization.

There are currently no Windows/Mac desktop apps for transcription, summarization, and speaker management. Raw recordings can be managed via USB on the computer; transcribing, summarizing and sharing are still mainly done in the iOS/Android app.

No. Support has confirmed that UMEVO provides transcription, translation and summary services through its own AI interface, and users do not need to bind their personal ChatGPT paid account.

Currently, access to user-owned or third-party AI interfaces is not supported, nor can all processing be switched to the personal Claude API.

Yes. Support has provided introductory tutorials and key operation videos:

• Comprehensive tutorial: https://www.youtube.com/watch?v=DS7tthE9yP0
• Button operation: https://www.youtube.com/watch?v=WsPU9-gkxSs

If YouTube is not accessible in your area, you can ask support for text instructions.

It is recommended to provide at one time:

1. Device model;
2. Complete SN;
3. Mobile phone model and system version;
4. AI DVR Link version;
5. Error screenshots or short videos;
6. The specific steps in which the problem occurred;
7. If it involves hardware support, then provide order information.

First confirm that the phone's Bluetooth is turned on, the device is powered on, the app has obtained Bluetooth permissions, and restart the app and device. If it still fails after multiple retries, the error screenshot, phone model, app version and complete SN should be provided for the technical team to check the binding status.

This prompt indicates that the device SN is still associated with another app account. Ordinary factory reset may not be able to unbind the server. You need to send the complete SN to support and the technical team will perform the unbinding.

Provide the complete SN of the device to support and provide proof of purchase when requested. Support can unbind the original account from the backend, and then log in again to the app and connect the device.

No need to get your old phone back. Submit the SN to support, who can unbind the original account from the backend; after receiving the completion notification, reconnect on the new phone.

This usually means the device is still bound to the original account or a different sign-in method was used. First try the original sign-in method. If you cannot identify the original account, send the complete SN to support for server-side unbinding, then reconnect the device.

For privacy, support will not disclose the email address linked to the previous account. Send the complete SN to support so the device can be unbound, then connect it using your current account.

Support can independently handle the unbinding of the device and retain or recalibrate the membership period. In order to avoid membership errors, when submitting the SN, you should also indicate the need to retain Max Plan benefits, and check the expiration date after rebinding.

If an error occurs due to password or login method when deleting the account, you can submit the device SN and let support unbind the device first. The new user can then connect to the device using their own account.

No need to connect successfully first. Open the Bluetooth device search on your phone and you can find the SN from the searched UMEVO device information; you can also view the device information saved by the package or app.

Recheck letters and numbers, paying special attention to easily confused characters such as 0/O, 1/I, etc., and send a complete screenshot without manually omitting any digits.

This is usually not a loss of recording, but an abnormality in the binding or synchronization of the device and the app. First keep the original files in the device without formatting; then provide the SN to support, complete unbinding and rebinding, and then resync.

First restart your phone, device and app, and confirm that you are logged in with the original account. If you still cannot connect, you should provide the SN to request server-side unbinding and then re-pair.

Each device SN is associated with one registered account. You can use the same phone for multiple UMEVO devices, but you must sign in to the account associated with the device you want to use.

Devices currently cannot use Bluetooth headsets as their own audio input or output devices. Its Bluetooth connection is primarily used to communicate with iOS/Android phone apps.

• If the device cannot appear in the app, prompts that the binding failed or is already bound, it is a connection/binding issue.
• If a recording is synced to the app but the transcription is stuck at 0%, takes a long time to process, or displays a Network Error, it's usually a problem with the transcription service or network.

Short press the recording button once to start recording and again to stop. Do not press and hold the recording button; current support guidance indicates that a long press may trigger a shutdown instead of stopping recording.

Currently, voice-activated automatic start/stop is not supported, and recording is controlled by physical buttons.

1. Enter recording mode on your device and record the meeting in its entirety;
2. Save the audio after the meeting;
3. Connect the device to the paired mobile app and sync files;
4. Select the target audio in the app and perform AI transcription;
5. After the transcription is completed, enter the full text page and select smart summary;
6. Select brief highlights or agenda-style meeting minutes as needed, and then export and share them.

Won't. Minutes of recording and saving files on the device are not counted; the plan credit is only involved when performing AI transcription, summarization and other processing.

Yes. Recording can be done locally on the device. Web and mobile apps are primarily used for syncing, transcribing, summarizing, and sharing.

UMEVO does not connect directly to Teams. Switch the computer audio output to the speakers, place the device next to the speakers, and record using live meeting mode.

Cannot be reliably recorded. The device relies on the microphone to pick up the sound actually played by the computer; if the other party's sound is only played in the headphones, usually only your own voice or almost no sound can be recorded.

There is currently no direct Zoom/Teams integration, nor is it possible to grab audio tracks directly from the conferencing software. The conference sound needs to be played through external speakers and then recorded on-site using equipment.

Yes. You can select "Import Audio" in the app to import existing recordings on your phone; you can also copy MP3 files that meet the requirements to the device and then transcribe them in the app.

Do not delete the original file from the device. If only the copy in the app is affected, delete that app record and sync the file again from the device. A file that contains no audio generally cannot be recovered. If the issue continues, send support the original file, the complete SN, and a short video showing the problem.

First sync the recording to AI DVR Link, open the target file in the app and click AI Text Transcription. After the transcription is completed, you can view the full text, continue to generate summaries, or share it.

Transcription must be completed first. After entering the full transcription page, select Smart Summary, and then choose a format such as Brief Points or Agenda-style Meeting Minutes.

Yes. The device can record independently, but AI transcription, summarization and in-app sharing require connection to the mobile app.

First determine the source of the file:

• If it is an externally imported file, confirm that it is an MP3 and rename it in Note-YYYYMMDDHHMMSS format;
• If the file is recorded by the device itself, update the app first and try again; if it still stops at 0%, it may be a server/CDN problem. You should provide the SN, app version and screenshots to support.

External files need to be in MP3 format and named according to Note-year, month, day, hour, minute and second, for example, Note-20260120172045. Files recorded by the device do not need to be renamed manually.

This is usually not a Bluetooth issue. Update the app first, switch to a stable network and try again later. Service-side issues such as server bandwidth, CDN or Cloudflare abnormalities have led to slow transcription, 0% lag and Network Error; if this continues to occur, you should check with support to see if there is a service failure.

Transcription and summarization may use different services, and recovery times may not be consistent. Save the original recording and transcription results, update the app and try again; if only the summary/mind map fails, submit screenshots of specific functions and SN.

Make sure the app is the latest version, the network is stable, and try to exit the app and re-enter. If the MP3 recorded by multiple devices stops at "Transcribing" for a long time, you should submit the SN and screenshots and ask support if there is a server-side failure.

First update AI DVR Link to the latest version, then enter the transcription interface of the imported audio, click Transcribe to re-initiate transcription and summarization. If it still fails, the Android version, app version, and error screenshot should be provided.

Check the following:

1. The correct primary language is selected for transcription.
2. The app is up to date.
3. The network connection is stable.
4. The recording volume, distance, and background noise are suitable.
5. The recording does not frequently switch between very different languages.

If the issue continues, provide support with a reproducible original recording, the resulting transcript, and the complete SN.

The device does not have a separate "multi-language automatic mode" switch. The primary language most commonly used for meetings should be selected in the app. It is usually easier to identify when languages that are close to each other, such as English, French, and German, are mixed; mixing languages that are very different will reduce accuracy.

Settings are not necessarily required when recording; when performing transcription and summarization, the corresponding output or main language should be manually selected in the app to improve recognition accuracy.

Support has confirmed that the mobile app supports real-time transcription, simultaneous translation and conversation translation, and the results are displayed in AI DVR Link in text form.

Not currently. Real-time translation is mainly displayed in the mobile app and does not support direct display on the PC.

No. Translation results are currently displayed as text in the official app and cannot be played directly through headphones as spoken audio.

Yes. The recommended method is to use MP3 files, copy them to the Note Plus audio directory via USB, rename them according to the specified format, and then transcribe them in the app.

Training and automatically generating speech scripts based on personal "voice and writing style" is currently not supported. Support said that the relevant capabilities were in the development plan, but did not give an official launch time.

There is currently no support for things like real-time highlighting, or taking slides in the app and automatically integrating them into transcriptions or summaries. Support said it plans to add it in a future update, but no date was promised.

Support has clearly replied that Hungarian transcription is supported.

Support has clearly replied that Persian language is supported.

Support has clearly responded that Swedish is supported.

Recent support guidance states that French is the primary language and is available on all packages.

Select the main language with the highest proportion in the meeting, and then test the actual recognition results. The more languages are mixed and the greater the language differences, the more likely accuracy will decrease.

Set the source and target languages before starting the translation. If the recognition or translation quality is not satisfactory, the source-language transcription can be completed first, and then the summary or translation can be performed.

Support recommends transcribing the original language content first, and then performing summary or translation after confirming the source text; this is easier to troubleshoot than directly translating poor-quality audio.

Connect the device and computer with a USB-C cable that supports data transmission, find the recording file in the UMEVO removable disk that appears, and then copy it to the computer.

Open the corresponding content page, click the share button in the upper right corner, select the content you want to export, and then select the target app on your phone, such as Mail or WhatsApp.

Yes. You can use the in-app sharing function to send recordings, transcribed texts, summaries or mind maps to apps such as Mail and WhatsApp installed on your phone.

This issue can be caused by app version defects. Update the app first; if the app store only displays "Open", you can delete the app, reinstall it, log in, and then test the sharing function.

First confirm the version on the app store page. If you still suspect that the update has not taken effect, delete AI DVR Link, reinstall it from the app store, and then log in to the original account.

Connect the device to your computer and open the AUDIO folder in the root of the UMEVO removable drive. Copy the MP3 into that folder, safely eject the device, and refresh the audio list in the app.

Use Note-YYYYMMDDHHMMSS format, for example Note-20260120172045. When the naming does not meet the requirements, the app may not be recognized or the transcription may remain at 0%.

Support has confirmed that as long as the account and membership status are normal, the device's local recordings and in-app content can be retained for a long time. However, important content should still be exported and backed up regularly, and apps cannot be used as the only archive.

Yes. Note Plus includes free unlimited transcription on the Max Plan for the first year.

Not included. Support clearly replied that the first-year free Max Plan benefit is currently only applicable to Note Plus, and SL Note does not enjoy the same one-year free unlimited transcription offer.

Recent support guidance states that the two functions are the same, and the main difference is the number of languages supported: Pro supports fewer languages, and Max supports more languages.

Yes. The 400-minute credit only affects new auto-transcriptions; recording, saving files to your device, and syncing and saving recordings will continue to work.

Recent support guidance states that the unlimited package includes AI transcription, meeting summaries, and mind mapping.

Provide support with the complete SN, purchase or activation date, and a screenshot of the membership page. The technical team can reset the membership validity period; after completion, log out of the account and log in again to check.

Log out of the AI DVR Link account and log in again, then reconnect the device to refresh the membership benefits. If it is still not updated, send a screenshot of the new membership page to support.

1. Replace reliable power adapter and data cable;
2. Use the data cable to connect the device to the computer;
3. Even if the screen is off, observe whether the computer recognizes the new disk;
4. Record a video of the charging process and submit it to support.

If the computer can recognize the disk but the screen does not light up, it may be a screen failure; if it cannot be recognized at all, there may be a problem with the cable or device hardware.

Try a reliable power adapter and a USB-C cable that supports data transfer, then connect the device to a computer to see whether a removable drive appears. If there is still no response, send support your order information, complete SN, and a charging video so the team can determine whether replacement is required.

Record a clear video showing a short press of the recording button and send it with the complete SN to support. This may indicate a faulty button or internal contact and may require hardware service.

This may be a hardware failure. Keep problem videos and engineering inspection records, and submit SN to support; after confirming hardware defects, the replacement and fault tracking process is usually entered.

Take a video of the complete error page and operation first, and do not repeatedly format or delete recordings that have not been backed up. Support will determine whether it is a memory or system failure based on the evidence.

Yes. Support has provided the Note Plus/SL Note USB charging and data cable purchase page:

https://www.umevo.ai/products/usb-charging-and-data-cable-for-umevo-note-plus-umevo-sl-note-with-screen

No. Copying recordings requires a USB-C cable that supports data transfer. If the device charges but no removable drive appears on the computer, replace the cable with a data-capable USB-C cable.

Support responded that the included protective case was not genuine leather, but vegan faux leather.

Yes, but the thickness and magnetic construction of the phone case can affect how securely Note Plus attaches. Test the magnetic hold with your phone case before relying on it during a recording.

Provide order information and unpacking photos to support, who will check the accessories included in the batch and arrange processing.

Original audio files are stored locally on the device. UMEVO does not currently provide traditional cloud-drive storage for original recordings.

UMEVO does not currently provide cloud backup or cloud-drive storage. Back up important files regularly using USB transfer or the sharing options in the app.

Yes. Note Plus connects to iOS and Android phones over Bluetooth. AI transcription and summaries are handled primarily in the mobile app.

Yes. Note Plus can record independently and copy original MP3 files to a computer over USB without an account, the app, transcription, or other online AI features.

It is recommended to confirm:

1. Whether the target language is in the current app and package;
2. Whether a computer desktop app is required;
3. Whether direct Zoom/Teams integration is required;
4. Whether you often use headphones to talk;
5. Number of transcription minutes required and current price for the second year;
6. Whether an enterprise DPA, certification or designated data area is required;
7. Do you need automatic integration with Google Drive, Zapier, etc.;
8. Whether to accept AI transcribing and summarizing via mobile apps.

UMEVO Note One is a slim magnetic voice recorder for meetings, interviews, lectures, voice memos, and phone calls. Use the UMEVO App to organize your recordings, or process audio on your computer with UMEVO Web.

Download the UMEVO App, create an account or sign in, turn on Note One by holding the main button for three seconds, and pair and bind it to your account in the app. If the device is already on but its screen is off, briefly press the button to wake the screen. Your first successful account binding activates the device. An internet connection is required for binding and activation.

If Note One is powered off, hold the main button for three seconds to turn it on. If it is already on, briefly press the button to wake the screen. Hold the button for about one second to start recording; the device vibrates for two seconds and shows the recording screen. Hold it again for about one second to stop and save; it vibrates for two seconds and shows Save. Slide the mode switch down for NOTE Mode or up for CALL Mode.

Yes. Note One can record independently, without a continuous phone connection or internet access. Original audio is saved locally on the device. You can also record before first activation, after signing out, or after unbinding the device. Binding it to a different account does not erase existing device recordings. An internet connection is required to use the app's AI features.

NOTE Mode uses the built-in microphones for in-person meetings, interviews, lectures, and voice memos. Slide the mode switch down to select it. CALL Mode uses a contact vibration (bone-conduction) sensor to capture phone calls. Slide the switch up and attach Note One to the back of your phone using the magnetic case.

CALL Mode is only for calls using your phone's earpiece. It does not support speakerphone, wired headphones, Bluetooth headphones, or internet calls through apps such as WhatsApp and WeChat.

Yes. You can pause and resume recording and mark important moments. Note One also supports automatic saving and recording segmentation.

A recording session can continue as battery power and storage allow, but the device saves audio in separate segments. In the app, you can choose 30 minutes, one hour, two hours, or three hours per segment; the default is three hours. At 32 kbps, a three-hour segment is approximately 42.1 MB. Files cannot be transferred while recording, so stop and save your recording before transferring it.

No. Start Recording starts a recording on Note One, not through your phone's microphone. The UMEVO App currently does not have a phone-microphone recording option.

Recordings are transferred to the UMEVO App over Bluetooth by default, without a router or internet connection. You can transfer complete recordings even when your phone's Wi-Fi is turned off. Once transferred, recordings remain playable in the app after you disconnect the device and take your phone offline. Transferring a recording does not automatically delete the original file on Note One.

Yes. Note One offers optional Wi-Fi fast transfer. During a transfer, the app displays a prompt that lets you choose Wi-Fi fast transfer to speed up file transfer. If you do not select it, the default Bluetooth transfer is used.

The app initiates the connection. Follow the prompts to join the device's network or approve the system connection request. After the transfer finishes, your phone automatically returns to its previous network.

Automatic recording transfer is supported. Locking your phone or disconnecting it from Note One does not interrupt recording on the device.

Yes. You can transfer recordings from Note One to your phone or computer using a data cable. The OTG adapter connects your phone to the device's data cable for wired recording transfers to your phone. The contacts on the back of Note One connect to the supplied cable.

Yes. Your phone can use mobile data for AI processing while files are being transferred.

When connecting the device, follow the UMEVO App and system prompts to grant permissions such as Bluetooth, nearby devices, or location. The prompts vary by iOS or Android version.

Yes. You can import audio and use AI transcription and summaries by subscribing to a membership plan or buying a minute pack. Without a bound device, these features are available through audio import.

After recording, you can connect to the internet to generate a transcript, summary, and mind map. Transcription and summarization are completed together, so you do not need to generate them separately. Real-time transcription during recording, Ask AI, and translation are not currently available.

UMEVO supports 114 transcription languages. Transcribing multiple languages mixed within a single recording is not currently supported.

Yes. You can manually replace labels such as Speaker 1 and Speaker 2 with the speakers' names to make your transcript easier to read and organize.

Yes. You can choose a template before generating your first summary, or create your own summary template. Custom templates are visible only to you by default. Members can choose to publish their templates to the community.

You can edit transcripts and summaries. Mind maps cannot currently be edited. Rerunning the complete AI task deducts minutes again based on the full length of the original audio. Changing the template and regenerating only the summary does not deduct minutes.

You can import MP3, WAV, and M4A files, including multiple files at once. There is no maximum duration or file-size limit for AI processing of a single audio file. To keep processing time manageable, we recommend keeping each file within 180 minutes. This is a recommendation, not a hard limit.

Audio can be exported as MP3. Transcripts and summaries support TXT, SRT, DOCX, and PDF. Mind maps support JPEG and Markdown.

Yes. You can use timestamps to jump to specific points in the audio, and search and manage your recordings.

After you first activate Note One, you automatically receive 30,000 minutes per month for three consecutive months. Your monthly allowance refreshes based on your activation date. When the offer ends, you automatically return to the free Starter plan with 400 minutes per month. The offer does not automatically convert into a paid subscription.

Yes. Each device's unique serial number (SN) can claim the new-device offer only once. The benefits belong to the device, so your account does not have to be new. If you bind a second brand-new device to the same account, it receives its own benefits; it does not extend the first device's offer period.

No. Unbind the device from the original account before binding it to the new account. The new account inherits the device's remaining offer, but the original start date stays the same. It cannot claim a fresh three-month offer.

Yes. One account can bind multiple Note One devices. Transcription and summary generation use the first device's minutes. Each SN can be bound to only one account at a time. Unbind the device before binding it to another account.

You do not need to unbind the device when switching phones with the same account. You can sign in to the same account on two phones, but Note One can connect to only one phone at a time.

To unbind the device normally, sign in to the original account. The device does not need to be nearby or connected over Bluetooth. Unbinding removes the account binding and keeps the recordings on the device. If you cannot sign in to the original account, contact UMEVO support for help.

No. A factory reset restores the device's default settings without deleting its recordings. Unbinding and factory resetting the device also leave your phone and cloud content unchanged.

The activation record and remaining offer are reset when the device is returned, exchanged, or replaced through after-sales support.

No. You can also use Note One's offer minutes to generate transcripts and summaries for phone recordings or imported audio. They are not limited to recordings made on the device itself.

No. UMEVO Web and the app share the same balance. They do not provide two separate allowances.

Starter is free and includes 400 minutes per month. Pro includes 1,800 minutes per month and costs USD 7.99 per month or USD 69.99 per year. MAX offers unlimited transcription and costs USD 19.99 per month or USD 149.99 per year.

Yes. Available packs are 120 minutes for USD 2.49, 600 minutes for USD 9.49, 3,000 minutes for USD 44.99, and 6,000 minutes for USD 79.99. Minute packs are valid for one month from the purchase date. You can use the remaining balance during that validity period.

You can still record, transfer and play audio, and export content that has already been generated. You cannot generate new transcripts or summaries.

Promotional minutes are used first, followed by plan minutes, and then purchased minute packs.

Failed tasks do not deduct minutes. A successful retry does deduct minutes. Rerunning the complete AI task deducts minutes again based on the full length of the original audio. Changing the template and regenerating only the summary does not deduct minutes.

No. The mind map is generated together with the transcript and summary without an extra minute deduction. Separate mind map regeneration is not currently supported.

Unused free and promotional minutes do not carry over. Purchased minute-pack balances can be used within the one-month validity period following purchase.

Paid subscriptions renew automatically. You can cancel automatic renewal.

MAX offers unlimited transcription without an additional transcription allowance limit.

Private Cloud Sync is enabled by default. It can sync original audio, transcripts, summaries, and mind maps.

Existing cloud data is retained, and future syncing stops. You can still upload recordings for AI processing.

Deleting an individual recording in the app deletes its UMEVO Web cloud copy and the original recording on the device. Deleting an individual recording in UMEVO Web deletes its copy on your phone in the app. Delete Cloud Recordings is a separate cloud-cleanup operation: it deletes cloud copies without deleting content on your phone.

Cloud storage currently has no set capacity limit and does not require an additional payment.

You can use UMEVO Web in your browser to access synced content, or import audio directly and generate transcripts and summaries. UMEVO Web and the app share the same minute balance. There is currently no installable UMEVO Desktop application.

Recipients can open a shared link without signing in. You can revoke the link to stop further access.

Original audio is stored locally on Note One. Transferring it to the app does not automatically delete the original device file. With Private Cloud Sync enabled, audio, transcripts, summaries, and mind maps can be synced to the cloud. When cloud sync is off, temporary data uploaded for AI processing is retained for three days. This period does not apply to content previously synced to the cloud.

Note One measures approximately 87 × 53 × 3.1 mm, has an aluminum alloy housing, and weighs approximately 28 g. It has 64 GB of storage and a 3.7 V / 410 mAh lithium-polymer battery. Continuous recording lasts up to approximately 50 hours with the screen off; actual runtime varies with settings and usage. At 32 kbps, 64 GB stores approximately 4,200 hours of audio. Storage capacity and battery runtime are different limits.

The package includes the Note One device, a magnetic case, a magnetic ring, an OTG adapter, and a charging cable. The OTG adapter connects your phone to the device for wired recording transfers to your phone.

Search for UMEVO in the App Store or Google Play to download the app. For help, contact support@umevo.ai. The new app supports migration of existing Note Plus recordings.

Hold the main button for three seconds to power the device on or off. Briefly press it to wake the screen. If the device becomes unresponsive, hold the button for 13 seconds to force a reset. This is a forced reset for an unresponsive device and is different from account unbinding. When idle, the screen turns off after 30 seconds and the device powers off after three minutes.

Connect the supplied magnetic charging cable to the pogo-pin contacts on the back of Note One and use a 5 V / 1 A power supply. Charging takes approximately 1.5 hours. The screen shows a charging icon while charging and a fully charged screen when complete. The same connector supports USB 2.0 data transfer.

Note One records mono MP3 audio at a 16 kHz sample rate and a 32 kbps bit rate. This is the device's recording format. The app separately supports importing MP3, WAV, and M4A audio.

Yes. Connect Note One to the UMEVO App over Bluetooth 5.3. You can set noise reduction to Off, Low, Medium, or High; the default is High. The device synchronizes its time with your phone through the app. Recording segment duration can also be set in the app.

No. Original audio stored on Note One is not encrypted by the device. Keep your device and exported files secure, particularly when recordings contain sensitive information.

Use Note One within its operating temperature range of 0°C to 45°C. Keep the device and charging contacts clean and dry, and avoid excessive heat.

Use the tracking details in your shipment notification. If you cannot find them, email support@umevo.ai with your order number and purchase email so we can check the shipment record.

A gap in tracking updates does not necessarily mean that your package is lost. Send us your order number, tracking number, and the date of the latest tracking update. We can ask the logistics provider to investigate and advise you on the next step.

Check the delivery details and any safe place, reception desk, or collection point used for your address. If you still cannot find the parcel, contact us with your order number and tracking record. We can review the delivery information and advise whether to contact the local delivery carrier.

Delivery timing depends on the destination and carrier. Check our current Shipping Policy and the estimate for your shipment. If your parcel is overdue, send us your order number and latest tracking update so we can investigate.

Contact us immediately with your order number and a clear cancellation request. We need to check the shipment status before confirming whether cancellation is possible. Your order is not cancelled until you receive our confirmation.

Once dispatched, an order may need to be handled as a return after delivery rather than a cancellation. Contact us for the instructions that apply to your purchase channel before sending anything back.

Reply to your order email or contact us with your order number and the billing details required on the invoice, such as your legal name, billing address, VAT or tax number, and invoice email. Tell us if you need a PDF. Review the invoice when it arrives and request any corrections promptly.

Contact us as soon as possible with your order number and coupon code. We will check the promotion terms and order status. An eligible price adjustment may be available in some cases, but it is not guaranteed. Do not cancel and reorder unless we confirm that this is necessary.

Contact us as soon as possible with your order number and complete corrected address, including the recipient name, phone number, postal code, unit or house number, and country. Wait for our written confirmation. Changes may not be possible once the parcel has been handed to the carrier.

Business purchasing arrangements are reviewed case by case. Before ordering, contact us with your legal entity name, billing address, tax or VAT details, quantity, destination, required invoice format, and any purchase-order or supplier-onboarding requirements. Payment verification and shipment timing must be confirmed for your specific order.

Email support@umevo.ai with your order number and device serial number (SN), if accessible. Check our current Returns and Refunds Policy and wait for your return instructions before posting the item. Keep the original packaging and accessories. If your package is unopened and you cannot access the SN, tell us when you submit the request.

Wait for the return address and shipping instructions assigned to your approved request. Registering a request is not the same as receiving permission or instructions to ship. Return locations can differ by case and purchase channel, so do not use an address from an older email, another customer, or an office listing. If the advised response time has passed, follow up in the same email conversation with your order number and keep your original request date.

Follow your return instructions and include the accessories and packaging required for your order. Keep photos of the packed items and a copy of the shipping receipt so we can identify and follow up on your return.

Yes. Reply in the same support conversation with the carrier name, tracking number, and shipping receipt or tracking screenshot. This helps our warehouse match the parcel to your return request.

Carrier delivery and warehouse check-in are separate steps. Send us your return tracking record and order number so we can check receipt and inspection at the warehouse and tell you which step is still pending.

Check your original payment method and refund notification. Your payment provider may need additional processing time after we issue the refund. If it has not arrived within the period advised, send us the refund notice and order number so we can check the payment status.

Start with the seller or platform where you placed the order and follow its return procedure. You can contact UMEVO for product troubleshooting, but the seller's refund process does not automatically transfer to us.

Start the return request from the order in your TikTok account and follow the instructions and return label provided there. If you are unsure of the correct process, contact the shop through that order.

Contact us with your delivery date and a description of the issue. Requests outside the standard return period require review. A product fault may also be assessed under the applicable warranty; approval is not guaranteed.

A prepaid return label or local return address is not available for every return. Register your request first and wait for the address and shipping instructions assigned to your case. Return-shipping responsibility depends on the reason for return and the applicable policy. Confirm the arrangement with us before paying for shipping or posting the parcel.

Yes. Contact us with your order number and explain that the package is unopened and the SN is not accessible. We can register your request and tell you whether the SN is needed for your case. Keep the product, packaging, and accessories unused while waiting for return instructions.

Contact us promptly with your order number, device SN, photos of the complete package, and a photo or video of the issue. Keep the packaging and wait for instructions under the applicable return or warranty policy.

Send us your device model, complete SN, proof of purchase, and a description or video of the fault. We will confirm the warranty terms that apply to your product and region before you send it for service.

Stop using and charging the recorder. Keep it away from heat and flammable materials, and do not press, puncture, or try to open it. Contact support@umevo.ai with your order number and clear photos or a short video taken from a safe distance. Wait for handling and service instructions. Do not mail a damaged lithium battery until the carrier and our support team confirm an accepted method.

Contact us with your device model, order number, accessory name, and whether it is lost, missing, or damaged. Include a photo or short video for a damaged accessory. For a replacement cable, confirm compatibility with your exact model and whether it supports data transfer as well as charging. Availability, charges, and shipping depend on the item, purchase channel, warranty status, and destination.

Check the package contents listed for your exact order. Send us your order number, product model, and a photo of everything received. We will compare the shipment with the accessories included in your purchase.

Contact us with your device SN and tell us which sign-in methods you have tried. We can review the binding issue and advise you on account recovery. Do not send us your password or verification codes.

Email us with your device SN, sign-in method, and the error shown. Tell us whether you need help with device transfer, account deletion, or both. Unbinding a device and deleting an account are different requests, so confirm the outcome of each.

Send a clear screenshot or photo showing the full serial number. Include every character and check similar-looking letters and digits. Do not send a shortened version. Share your SN privately with support rather than posting it publicly.

Open the current plan page in your account to check the price and total payment due. A price expressed per month may be billed annually rather than monthly. Review the full billing period, included minutes, and available features before paying. Included offers and plan options can differ by product.

Send us your order number, complete device SN, purchase or activation date, and a screenshot of the plan page. We can check the benefits against your purchase and activation record and arrange a correction if needed.

After we confirm the change, sign out and back in using the same account, reconnect the recorder, and check the plan page. If it still shows the old details, reply in the same support conversation with a new screenshot.

Email support@umevo.ai with your device model, complete SN, phone model, operating system and app versions, the steps that reproduce the issue, and an error screenshot or short video. Include your order number for a hardware or purchase-related issue. Send these details privately and leave out unrelated personal or sensitive recording content.

Reply in the same email conversation if the response time we advised has passed or you have new information. Include a short update, the question still awaiting an answer, and any requested screenshots. Keeping the conversation together helps us follow your case.